Privacy Policy

Information We Collect

We collect information that is necessary to provide you with a safe, personalised, and compliant gaming environment. This typically includes personal details you supply during account registration, such as your full name, date of birth, residential address, email address, and telephone number. We also process financial data required to facilitate deposits, withdrawals, and other transactions, including payment method information.

In addition to data you provide directly, our systems automatically record technical information such as your IP address, browser type and version, device identifiers, operating system, and the pages you visit on our site. We may also receive data from third-party verification partners when you use our identity checks to meet regulatory requirements.

How We Use Your Information

Your personal data is used to create and manage your gaming account, process deposits and withdrawals, and deliver the games and services you request. We also use it to verify your age and identity in line with gambling regulations, to personalise your experience, and to communicate important account and promotional information.

Additional uses include fraud detection and prevention, statistical analysis to improve our platform, responsible gambling monitoring, and meeting our legal and licensing obligations. We only process your data for purposes that are legitimate and proportionate to our relationship with you.

Sharing and Disclosure

We do not sell your personal data. However, we may share it with carefully selected service providers who help us operate our business. These include payment processors, identity verification agencies, customer support platforms, and licensed software suppliers. All such partners are bound by strict contractual obligations to keep your information secure and to use it only for the purposes we instruct.

We may also disclose data where required by law, for example to the UK Gambling Commission, law enforcement agencies, or other regulatory bodies when we have a legal duty to do so. In the event of a business restructure or sale, your information may be transferred as part of the overall assets, subject to the same protections outlined in this policy.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to ensure the site functions correctly, to remember your preferences, and to analyse how the platform is used. Essential cookies allow you to log in and place bets, while analytical and functional cookies help us understand player behaviour and improve the overall experience.

You can adjust your cookie settings through your browser at any time. Please note that disabling certain cookies may limit some features of the site. We clearly distinguish between strictly necessary cookies and those used for performance or marketing purposes.

Data Security and Retention

We take the security of your personal data seriously and employ industry-standard technical and organisational measures to protect it. These include encryption of sensitive information, secure servers, access controls, and regular security reviews. While no system is completely infallible, we work continuously to minimise risks.

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Once it is no longer needed, we securely delete or anonymise it. Financial and regulatory records may be kept for up to six years in accordance with licensing rules.

Your Rights

You have several important rights regarding your personal data. These include the right to access a copy of the information we hold about you, to request correction of inaccurate data, and to ask for deletion of your information in certain circumstances. You may also object to particular types of processing or request that we restrict how we use your data.

To exercise any of these rights, simply contact our customer support team. We will respond promptly and in accordance with applicable data protection laws. If you are unhappy with how we have handled your request, you have the right to complain to the UK Information Commissioner’s Office.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or best practices. The latest version will always be available on this page, and we will notify you of any material changes through the website or by direct communication where appropriate. Continued use of our services after such updates constitutes acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how your personal data is handled, please contact our support team using the live chat facility or the contact details provided on our website. We aim to resolve any concerns quickly and transparently.